Privacy policy

Last updated: 31 July 2026 · Australia

How Ultiqual Equine handles personal information for the website and membership service. Contact: admin@ultiqualequine.com.

1. What we collect

Account: email, password (stored as a secure hash), optional display name, account creation time, last login.
Membership: tier/entitlement records, ledger notes of free signup and paid grants, PayID claim codes and references you submit, referral codes.
Product use: session cookies for login; optional member bet log and playbook data you enter (units only — not your bank accounts).
Contact: messages you send via the contact form or email.
Technical: standard server/security logs (IP, user agent) as provided by hosting for operation and abuse prevention.

We do not ask for full bank account numbers. PayID is completed in your banking app; we only see what you send us (code, amount, optional bank reference).

2. Why we use it

To create and secure your account and keep you signed in.
To deliver free and paid access (including matching PayID payments to the right member).
To operate promos and the referral program.
To respond to support and admin messages.
To protect the service (fraud, scraping, security).
To improve reliability of race-day exports and member tools.

3. Who we share with

We do not sell your email list. We may use hosting and email infrastructure (for example Bluehost and ordinary email delivery) to run the site. Staff/admin may access member records only to grant access, support you, or secure the platform. We may disclose information if required by law or to protect rights and safety.

4. Storage and security

Data is stored on our hosting environment (member database and application files). Passwords are hashed, not stored in plain text. No method of transmission or storage is perfectly secure; please use a strong unique password.

5. Cookies and similar

We use session cookies (or equivalent) so you stay logged in as a member or staff user. The public marketing pages do not require an account. You can block cookies in your browser; the member app will not work without a session.

6. How long we keep data

We keep account and ledger records while your account is active and for a reasonable period afterward for accounting, dispute, and security purposes. You may request account closure by emailing us; we will deactivate access and handle residual records as required for legal and operational needs.

7. Your choices

Update password via your membership/profile tools where available.
Email us to correct your email/display name or ask what we hold about you.
Request closure of your account (paid periods already granted are not automatically refunded — see Terms).

8. Children

The service is aimed at adults. We do not knowingly create accounts for children under 18.

9. Changes

We may update this policy by posting a new version with a revised date on this page.

10. Contact

Privacy questions: admin@ultiqualequine.com · Contact form.

Related: Terms of use · Membership · Sign up